General questions and answers

Probably the mail server you are using has blocked the welcome email we have sent you. Write us from the exact email address you used upon signup asking to resend your welcome email. Ops yes, we can be reached at support [at] supportindeed.com.

To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Subdomain Manager menu and create a subdomain on any of the domains you are allowed as options in the dropdown menu.

You will notice that a corresponding directory for that subdomain is automatically created for it at path: /home/www/sub.domain.com and such folder is created in the File Manager.

Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in http://sub.domain.com (note "www." won't work for subdomains).

If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use http://filezilla-project.org/download.php?type=client

To establish FTP connection, please start your FTP client, type in the login details in their respective fields

  • FTP Hostname : All FTP Hostnames are listed in your control panel, FTP Manager menu on the bottom of the page;
  • FTP Username : FTP username is listed in your Control Panel, FTP Manager menu;
  • FTP Password : The one you have assigned to your FTP account. For the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;

If you are using a particular FTP client that also has a field input for "Remote directory", please type in: /home/www

You may find the File Manager very useful to browse over your site's files and even edit these files.

To close your free account please login to your control panel and find the Account Closure menu. There you should only repeat your username and password, write a short feedback and confirm you want the accout to be closed.

If you wish to close your paid account, proceed to do so by contacting us at sales[at]supportindeed.com

This is our default index.html which is automatically added when you create a domain/subdomain into the Domain/Subdomain Manager. Upload your own index.html page to see your site's default page.

Typically when you are uploading by FTP Client, its default settings may not overwrite existing files, therefor please delete this our default index.html page to upload yours.

The following PHP functions are disabled on free accounts due to system/security reasons: allow_url_fopen, fsockopen, pfsockpen, getrusage, get_current_user, set_time_limit, getmyuid, getmypid, dl, leak, listen, chown, chgrp, realpath, link, exec, passthru, curl_init.

For further restrictions on free type accounts, please refer to our Terms of Services - FREE Hosting.

Yes, however only clients on paid accounts can change their php.ini settings from their web hosting control panel, PHP Settings menu. Paid and free accounts can switch from php 4.4.1 to 5.3.1 using PHP Settings menu.

If you can recall your username/Client ID, please use the lost password retrieval tool at our login page. If you lost your username/Client ID as well, you can simply contact us by sending an email from the email address used originally for the account registration and ask for your details. The email address to send your query is support[at]supportindeed.com.

At first it is important to understand if the browser response is "Server not found" or it forwards to the browser's embeded search engine and response is "No results found for...". If you get these type of responses and you use a domain make sure it uses the correct NS settings . The one you should point your domain to. NS settings are listed in your Domain Manager section under NS column, after you add the domain.

Next, check whether you uploaded the site to the exact folder location associated with the respective domain/subdomain. Visit your File Manager and browse in the resepective folder that corresponds to the subdomain/domain and make sure site's files have been uploaded correctly and files' permissions are 755.

Important : If the subdomain/domain is loaded in the browser but then gets redirected to 404 error or to our utility domain/subdomain - the page you are trying to view most probably contains abusive word, which our filtering system prevents to be displayed as part of our security measures on the free type accounts.

Here are several things you need to set up in order to have these signs displayed correctly:

- Inside your control panel, phpMyAdmin should be set to the following unicode standard: 'utf-8';

- Meta tags on all pages should be:

- All texts should be imported in the database using unicode standard: 'utf-8' as well;

Our hosting configuration supports 16MB php memory limit.

If your software of scripts need higher php memory limit, this you can achieve on a VPS. Check our VPS offers.

This instruction applies only for paid hosting accounts and requires to EDIT the php.ini file. Inside your web hosting account, PHP Settings menu add the following line at the end of the file:

# For Ioncube and php4: zend_extension = /usr/local/ioncube/ioncube_loader_lin_4.4.so # For Ioncube and php5: zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.2.so # For Zend Optimizer and php4: [Zend] zend_extension_manager.optimizer=/usr/local/Zend_php4/lib/Optimizer-3.3.3 zend_optimizer.version=3.3.3 zend_extension=/usr/local/Zend_php4/lib/ZendExtensionManager.so # For Zend Optimizer and php5 [Zend] zend_extension_manager.optimizer=/usr/local/Zend_php5/lib/Optimizer-3.3.3 zend_optimizer.version=3.3.3 zend_extension=/usr/local/Zend_php5/lib/ZendExtensionManager.so zend_optimizer.optimization_level=15
There are two ways to extract .zip files directly on the server: 1.The first one is by using SSH ->Run the following command over SSH: unzip theziparchive.zip 2.The second way is with PHP script. -> Create file unzip.php in the current directory where your zip file is and add to the file the following script: Run file unzip.php in a browser to execute the php script, that will trigger file to be unzipped.
There is a section inside the Hosting Control Panel made just for that purpose. You will need to go to SSL Manager section -> Generate CSR.

There are several possible reasons for your site inactivity:

If you purchased your domain with us, your site should be visible 2-3 hours after your order has been approved. If your site is still not working, try cleaning your temporary internet files (check our FAQ for detailed explanation on how to do this).

If you purchased your domain with another domain service provider, you should contact and ask them to change your domain NS records to these listed in the "Name Servers" column in this section (Hosted Domains).

If you have not yet purchased your domain, then go to the Hosting Control Panel -> New Domains & Services section and register the desired domain before someone else registers it.

The outgoing connections are disabled by default on all accounts for security reasons, however they can be enabled for paid accounts from Hosting Settings section. So all you need to do is go to your panel Hosting Settings section look for "Firewall Options" and click on the "Enable" button.

If you reach the traffic quota for your hosting account, the website will display a message that your account is over quota. When your account is over quota FTP access will be restricted (File Manager section will also be disabled).

Note: The traffic counter is reset at the beginning of each month, so on the first or second day of next month, your website will become available to the open public.

Your site is currently up and working, however you have accessed it while hosted on our free servers and your computer is trying to find the site on the old location (old/free server IP address) while actually the site is physically located on a paid server. What we can recommend you to do is try cleaning your temporary internet files - cache, cookies, etc. For more information on how to do this, please check the next question from our FAQ.

You can clean your temporary internet files (cache/sessions/cookies) by pressing CTRL + F5 simultaneously in your web browser.

If using the keyboard shortcut for temporary internet files removal doesn't resolve your problem, you can flush the DNS of your computer by executing the following commands depending on your OS:

For Windows 98/NT/2000/XP:
Go to "Start" -> "Run" -> type "cmd" -> press "Enter" -> type "ipconfig /flushdns".
The result should be:
Windows IP Configuration
Successfully Flushed DNS Resolver Cache.

For Windows 7/Vista:
Go to "Start" -> "All Programs" -> "Accessories" -> "Command Prompt" -> type "ipconfig /flushdns"
The result should be:
Windows IP Configuration
Successfully Flushed DNS Resolver Cache.

For Linux:
If the Name Service Cache Daemon is running then you will need to open "Terminal" and execute the following command:
/etc/init.d/nscd restart

For Mac OS:
Open "Terminal" and execute the following command:
lookupd –flushcache
If you are using Leopard then run this command:
dscacheutil -flushcache

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